General FAQs

How long will it take to get my order? will process and ship most in-stock items from our facility within 2-5 business days of the order. The size and type of order determine whether it will be shipped palletized or via small parcel. The merchandise usually takes 3 to 10 business days to arrive to you. We have established distribution relationships with national carriers and take every precaution to ensure prompt, reliable, undamaged delivery. When your order is picked up from our facility you are sent an email with tracking information. We encourage you to track your shipment through the courier’s website or phone. For most palletized deliveries a representative from the shipping company will call you during transportation to arrange delivery. Sometimes freight carriers offer their own additional services at their discretion. Please contact us if anything seems unusual about the progress of your shipment.

If I placed my order on Friday, holiday or on weekend?

Orders placed on Fridays, holidays or on weekends will begin processing on the following business day. Please note that 1 and 2-day shipments will not deliver on Saturdays, Sundays or holidays.

How can I get the delivery details?

Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What are my delivery options and how much do they cost?

Shipping and handling charges are based on the value of your order and the shipping method you choose. Please see our Delivery Options for complete details and shipping rates.

How will I know how much my order will cost?

Just add items to your Cart and click on the Checkout button. The system will calculate and display a guaranteed order total, including all shipping costs from our warehouse in the to your selected destination.

How do I find a specific item?

No matter what page you’re on in our website, there are always three easy ways to find exactly what you’re looking for. Every page gives you the option to enter a Search, to Shop, or to access our Site Map. To search for a specific item, type either the item name, keywords that describe the item, the catalog number, or the item SKU number into the Search field on the upper right hand section of every page. You can also browse for an item by selecting one of the categories on the top of every page(i.e. eat, sleep, etc). Or you can click on the Site Map appearing at the bottom section of every page. A list of Categories to choose from will appear to assist you in locating the item you’re interested in.

How can I check my order status?

You will receive a Shipping Confirmation email with detailed tracking information once your merchandise has shipped. If you have additional questions or the item is on back order, please contact for customer service assistance.

What will you do to make sure I'm satisfied with my purchase?

We take pride in the quality of our products and stand behind each one. To ensure your satisfaction, all shipments are carefully inspected before leaving our warehouse. If you are not satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation.

How do I know if my items will need an Assembly?

Almost all products on our site require assembly. But this will not be complicated for the buyer, since Assembly instructions are provided for almost everyone of our products. Every assembly step is described in it.

What should I do if I purchase an item requiring assembly that is missing parts?

Just contact us You will need the SKU/item number of the piece that needs replacement hardware.

Where can I find assembly instructions?

You can find it under the ‘Description’ block or use the ‘Search’ option.

On the day of delivery, can I check it?

Of course. Also, you will be asked to sign a form acknowledging receipt. BEFORE YOU SIGN it is important you CHECK FOR DAMAGE. INSPECT ALL BOXES CAREFULLY, LOOK FOR ANY POSSIBLE DAMAGE (rips, holes, smashed areas, missing straps, etc). WRITE ANY SIGNS OF POSSIBLE DAMAGE ON THE FORM YOU ARE ASKED TO SIGN. Example: “Box received with visible damage”.
If you do not notate the form, the courier will not honor against damage incurred during transportation. If the damage appears substantial (debris, severe trauma) please refuse the shipment entirely. Open freight immediately. If you find any damage take photos and email You are required to make a claim within 24 hours.
Note: If you are receiving at a commercial location and utilizing forklift, inspect pallet before unloading.

What is your return policy?

All packages are 100% insured.
Returns are accepted within 30 days of receipt.
Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging.

There are a few items that can’t be returned:
а) Clearance items
b) Gift cards

Is your website secure?

The site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. This website, and most importantly all user information, is further protected by a multi-layer firewall based security system.

Still have a question?

Please contact us! We will be happy to assist you.