Return Policy
At Beneflat LLC, we are committed to providing our customers with high-quality furniture and exceptional service. We understand that sometimes, despite careful consideration, you may need to return or exchange a product. This Return Policy outlines our procedures and guidelines for returns within the United States.
1. Eligibility for Returns:
- To be eligible for a return, your item must be in new, unused condition, and in its original packaging.
- Returns must be requested within 30 days of the purchase date.
- Custom-made or personalized items cannot be returned unless they are defective or damaged upon arrival.
- Clearance or final sale items are not eligible for returns.
2. Return Process:
To initiate a return, follow these steps:
a. Contact our Customer Service Team: Please email us at office@beneflat.com to request a return authorization (RA) number. Provide your order number and a detailed reason for the return.
b. Receive Return Authorization (RA) Number: Once your return request is approved, you will receive an RA number and instructions for returning the product.
c. Prepare the Product: Ensure that the item is in its original packaging with all accessories, parts, and any accompanying documentation.
d. Package the Item: Safely package the product and affix the RA number clearly on the outside of the package.
e. Return Shipping: You are responsible for shipping the item back to us using a trackable and insured shipping method. We recommend retaining a proof of shipment for your records.
3. Inspection and Refund:
a. Inspection: After we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in section 1.
b. Refund Process: If the return is approved, we will process your refund within 4-7 business days. The refund will be issued to the original payment method used for the purchase.
c. Restocking Fee: A restocking fee of 20% may apply to some returns, especially for large or specialized items. This fee will be deducted from the refund amount.
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service Team within 7 days of receiving the product. We will arrange for a replacement or repair at no additional cost to you.
5. Exchanges:
If you wish to exchange an item, please follow the return process outlined above, and then place a new order for the desired item on our website.
6. Contact Information:
For any questions or concerns regarding our return policy, please contact our Customer Service Team:
Phone: +1 332 900 62 93
Email: office@beneflat.com
Address: 8 The Green, St.11420, Dover, DE, 19901
7. Modifications to the Return Policy:
Beneflat LLC reserves the right to update or modify this return policy at any time without prior notice. Please refer to our website for the most up-to-date policy.
We thank you for choosing Beneflat LLC, and we are here to assist you throughout the return process to ensure your satisfaction. Your trust in our products and services is greatly valued.
Effective Date: 22.09.2023